My Printer has a problem, so I called India…why not
Friday, December 5th, 2008I went out and bought an all-in-one printer to fill the gap left by my high end, high volume printer as I wait for it to get fixed. I got the All-in-one because i wanted to replace my offic fax also and adding a compact scanner was a nice bonus (saves the space of getting out my portable scanner), I still have the flat bed scanner but that is another story.
This story is unfolding as I sit listening to all the advertising/entertainment/subliminal ‘be happy’ comments on the HP support line. Background: So there I was printing happily and helping a client when BAM le-error. NOOooooo, I can’t be out of ink really this soon, @$#@$. Checking and testing results in a “cartridge error” ahh a bad print cartridge head.
SIDE NOTE: The recording just said,” to get more informaiton contact HP.COM slash AHEMM (a cough) ” I like that URL but I think it may be a litle difficult to ensure proper spelling.
Back to the story: I tried the URL in the new cartridge box but that page does not exist anylonger, humm. So I try searching for the part number on their support site and searchign or “C9351A” I get a part not found error that says I should try searching on a part number… ? whats that about?
more to come later… got other things to do now. 
